Frequently asked questionsHave questions? We’re here to help!
Q: What images are supported?
A: - We support both JPG and PNG with up to 12 Megabytes. Every image should contain a person, product, animals, and so on. If the image is larger than 12 Megabytes, it will be resized to this maximum resolution.
Q: What if I am unsatisfied with results?
A: - At the moment, removal.ai works very well for different images in different contexts. However, some images are more challenging than others. We are working hard to make removal.ai becoming smarter and more accurate. We recommend uploading a few images to the free version to get some initial results first.
If you are still not happy with the result, there two options:
- All subscriptions are covered by our 14 Day Money Back Guarantees. If you are not happy with the results.
- The second option is letting our professional photo editors help you. All you have to do is converting your unused amount of images into your purchased bundle. Our customer services agents are always willing to help you with that. We guarantee that you will receive your images within 12 hours.
Q: Is removal.ai free?A: - Yes, removal.ai is 100% FREE and always FREE for low-resolution images (0.25 megapixels) and personal uses. For commercial uses or higher resolution, we offer plans and image services.
Q: Can I cancel/upgrade/downgrade my subscriptions?A: - Yes you can, at any time.
Q: What payment methods do you support?A: - We support Credit Cards and Paypal.