Removal.AI Help Center

Click the “Sign Up” button at the upper, right corner of Removal.AI’s website page. You will be directed to a page where you can register with an email and password. You can also sign-up using your Google account as a faster option.

Your account can be used to access your dashboard in the web tool, your desktop app for Mac and Windows, and when using Removal.AI’s API.

You are free to use Removal.AI even if you don’t have an account yet.

Just go to Removal.AI’s home page or Removal.AI’s upload page and upload or drag your image into the upload area.

Without an account, you will get a preview of your result right away. You can download it in a low resolution for free, without limit on how many images you process.

After signing up, you will receive a confirmation from us, sent to the email address you used to register. Open the email and click the confirmation link to activate your account.

The email is supposed to arrive in a few minutes, but if you didn’t receive anything even after waiting, you should check your spam folder or request a new one by clicking the re-send email button. If none of these work, contact hello@removal.ai.

Upon logging in, click the “Forgot password?” link. Enter your email address and submit the form.

A password reset link will be sent to your email address. Open the link and create a new password. If the email does not arrive, check your spam folder or contact hello@removal.ai.

Log in to your account.

In your dashboard, you will find a “Settings” button where you’ll find an option to change your password. Enter your current password, followed by the new password you’d like to use, and then save the changes.

Log in to your account.

Click on the “Settings” and you will find the option to delete your account. Keep in mind that deleting your account is permanent and can’t be undone.

If you still have unused credits or an active subscription, contact hello@removal.ai first before you delete your account. Our team will help you settle any refunds first.

Yes, Removal.AI is free to use, but it also has premium options.

For free usage, you can process your images and download it at a lower resolution. There’s no limit to how many images you can process and download with this free option. It’s perfect for personal use.

There are three premium options you can choose depending on your needs:

Lifetime subscription means a one-time purchase that you can use anytime; from $1.89 for a single credit up to $1,499 for 8,000 credits, usable any time within 3 years.

Monthly plans range from $5.99 for 40 credits down to $0.03 per image on our largest tiers.

If you process 10,000 or more images a month, our High-Volume plans offer custom, lower per-image pricing.

See the full breakdown at removal.ai/pricing.

Credits are the currency you spend for every high-resolution image you download.

Your credits work across the web tool, the desktop app for Mac and Windows, and the API — it’s all the same balance.

If processing fails, or you delete a queued item before it’s done, the credit is automatically returned to your account.

A monthly plan renews every month, and any credits you don’t use roll over, up to 5 times your monthly amount, for as long as you stay subscribed. This is a good option if you process images regularly.

Lifetime credits are a one-time purchase. You can use them any time within 3 years, which works well if you only need background removal occasionally.

On a monthly plan, unused credits roll over each month, up to 5 times your monthly amount, and stay valid as long as your subscription is active.

Lifetime credits are paid for once and can be used within 3 years of purchase. If you cancel your subscription, your rolled-over credits will stop accumulating.

We accept credit card and PayPal, for both monthly subscriptions and one-time lifetime credit purchases.

Yes you can.

Just log in to your account, click on “Settings” and you will find the option to cancel your subscription. You can cancel at any time — there’s no long-term commitment. You can also upgrade or downgrade your plan from the same page.

If you’d rather have our team do it for you, contact hello@removal.ai.

First, check if you qualify:

First-time purchases are covered by a 14-day money-back guarantee, as long as you’ve processed fewer than 50 images (at any resolution) and you’re not happy with the results.

Email hello@removal.ai with your name, the email address on your account, your order number, and your subscription name. We’ll get back to you within 24 to 48 hours.

Keep in mind the guarantee doesn’t cover purchases made with special coupons, customised subscriptions, or manual service purchases.

Yes. If you’re processing 10,000 or more images a month, we offer a high-volume solution. We offer flexible credit and API rate limits, dedicated support, and a lower per-image price.

Check out solutions at removal.ai/exclusive-background-remover and send us a request.

If you’re subscribed to 7,500 credits a month or more, you’ll only pay for the images that meet your required quality level.

On smaller plans, you’re still covered by our standard 14-day money-back guarantee, and you can always preview a result in low resolution for free before spending a credit.

.jpg and .png images up to 12MB.

If your image is larger than 36 megapixels, we’ll automatically resize it down to that maximum before processing.

For best results, we advise you to upload images with a clearly-defined subject — a person, animal, product, logo, etc.

When using the web tool, you’ll get a PNG file with a transparent background, ready to use on any new background.

With our desktop tool, you have a choice to get PNG or JPG files.

For safety purposes, both your uploaded images and the results are deleted from our servers within one hour of upload.

While being processed, your images are treated as confidential and are never shared with third parties. We do keep server logs for up to three months, but these don’t contain any image data.

Yes. Uploading and downloading both happen over an SSL/TLS-encrypted connection, and your images are only ever used to remove their background.

They’re never shared with third parties, and both the original and the result are deleted from our servers within an hour of upload.

Make sure to download your images before you leave the page.

Both your uploaded images and results are deleted from our servers within one hour, so there’s nothing left to retrieve afterward — you’d need to upload and process it again.

If your download failed and a credit was already taken, contact hello@removal.ai and we’ll restore it to your account.

If processing fails, the credit is automatically refunded to your account. The same happens if you delete a queued item before it finishes.

If you were charged and don’t see the credit back after a few minutes, contact hello@removal.ai with the image name or your order ID.

Visit our page removal.ai/download to check our desktop tool capabilities and then choose your platform and download — macOS Universal, or the Windows x64 installer.

Run the installer once it’s downloaded, then sign in with your Removal.AI account. Keep in mind the app needs an internet connection to work, since processing happens on our servers, and it uses credits from the same balance as the web tool.

The web tool handles one image at a time in your browser. The desktop app lets you select a whole folder and process over 1,000 images in a single run, without uploading them one by one.

Both use the same account and the same credit balance, and both process your images on our servers, so the desktop app also needs an internet connection.

The desktop app runs on macOS 10.10 or newer (64-bit), and on Windows 7, 8, or 10 (64-bit).

It needs an active internet connection, since images are processed on our servers rather than on your computer, and it signs in with your existing Removal.AI account and credit balance.

Not yet, but you can use Removal.AI from any mobile browser, so you can remove a background from your phone or tablet without installing anything.

If you’re on a Mac or Windows computer, download our desktop app at removal.ai/download instead.

We have a Figma plugin, which brings background removal directly into your Figma workflow.

For Photoshop or other tools, use our REST API at removal.ai/api-documentation instead — that’s how most teams wire background removal into their existing pipeline.

Yes. After removing a background, open your result in our free editor. From there, you can add a new background image, change the background colour, or touch up the edges of your cutout, without leaving your browser.

Yes. If your image is too complex for automatic processing — fine hair, transparency, reflections, or unusual lighting — you can request our manual background removal service at removal.ai/manual-background-removal-services, where a person handles the clipping path, masking, and retouching by hand.

If you run an online store, we also offer a managed service for product photos at removal.ai/ecommerce-photo-editing-services.

Log in to your account.

Check your account dashboard and you’ll find your API key. You can generate a new one at any time. The same key works with our API and with the desktop app for Mac and Windows, and it draws from the same credit balance as the web tool.

You’ll find the full REST API reference at removal.ai/api-documentation, including how to authenticate with your API key, the request and response format, rate limits, and error handling.

Your API key is available under “Settings” once you’re logged in.

Include your API key in the Rm-Token header of each request you send. You’ll find your key in your account dashboard once you’re logged in, and you can replace it at any time.

The API accepts images up to 25 megapixels, a lower limit than the 36 megapixels the web tool allows, so resize larger files before sending them.

Throughput also depends on image size — check the rate limit table in the API documentation for details.

Yes, and they scale with image size. At 1 megapixel, you can send up to 500 images per minute; at 25 megapixels, that drops to 20 images per minute.

If you’re processing 10,000 or more images a month, email hello@removal.ai for higher, flexible limits.

Yes. The API uses the same credit balance as the web tool, the desktop app, and every other way of using Removal.AI — there’s no separate balance to manage.

Yes. Every account includes free API preview credits each month. Preview calls return a lower-resolution result and don’t use your paid credits, so you can check the quality and set up your integration before spending anything.

First, make sure you’re using the same method you signed up with — email and password, or Google.

If that doesn’t work, click “Forgot password?” on the login page to reset it. If you never confirmed your account, request a new confirmation email instead. If the problem continues, contact hello@removal.ai.

Check your spam or promotions folder first.

If it still hasn’t arrived after a few minutes, request a new one by clicking the re-send email button. Make sure you registered with the correct email address — if you didn’t, sign up again with the correct one, or contact hello@removal.ai.

Automatic removal works best when your subject is clearly defined and stands out from its background.

If hair, fur, glass, or a soft edge didn’t come out right, refine the cutout in our free editor at removal.ai/free-online-photo-editor, or try again with a higher-resolution version of the same photo. For especially complex images, we also offer manual background removal at removal.ai/manual-background-removal-services.

The web tool only accepts JPG and PNG files up to 12 MB each. A file in a different format, larger than 12 MB, or that isn’t a valid image will be rejected.

If your image is larger than 36 megapixels, don’t worry — it will still be accepted and automatically resized down to that maximum.

If processing fails, or you delete a queued item before it finishes, the credit is automatically returned to your account.

If it wasn’t returned after a few minutes, contact hello@removal.ai with your account email and roughly when it happened.

First, make sure you’re on the latest version — download the installer again at removal.ai/download and run it over your existing installation.

Then check that your computer meets the requirements (macOS 10.10 or newer, or Windows 7/8/10/11, both 64-bit) and that you have an internet connection, since processing happens on our servers rather than locally. If it still crashes, email hello@removal.ai with your operating system and app version.

Email hello@removal.ai, or fill out the form at removal.ai/contact, choosing whether your request is technical, payment, account, or something else.

Support is offered in English. High-volume quote requests are answered within 2 hours, and refund requests within 24 to 48 hours.

Our website and tools are available in English, Spanish, French, German, Japanese, Chinese, Indonesian, and Hindi. Customer support, however, is offered in English only.

Fill out the form at removal.ai/feedback, or email hello@removal.ai directly.

If you need custom accuracy requirements or an AI model trained on your own data, see removal.ai/enterprises instead.